Datenschutzbestimmungen

Datenschutzbestimmungen

This Privacy Policy describes the policies of Riva Prime, Rua Salgueiro Maia Lote 6a, Lagos 8600-620, Portugal, email: info@rivaprime.eu, on the collection, use and disclosure of your information that we collect when you use our website ( https://rivaprime.eu/ ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Our privacy policy is in accordance with the applicable Portuguese legislation, namely Law No. 58/2019 of August 8 on the Protection of Personal Data, other applicable national laws, and the General Data Protection Regulation (GDPR) 2016/679 of April 27. Data protection legislation is subject to review, and we recommend that users regularly consult our privacy statement. For reference, you can visit the website www.cnpd.pt. This website complies with national and community legislation. Portuguese courts will have exclusive jurisdiction over any dispute arising from the use of this website.

What does the Policy Cover?

This Privacy Policy explains how we collect and process the personal data necessary for the provision of services available through the WEBSITE. Examples of these services include subscribing to newsletters or contacting us and sending us your application. The aim is to provide these services in an efficient and hassle-free manner, describing the practices adopted for this purpose.

What are Personal Data?

Personal data refers to any information relating to a person that identifies or can identify them, regardless of the nature and medium of the information, including sound and image. Examples of personal data we collect include name, surname, email, and telephone or mobile number. Identifiable means a person who can be identified directly or indirectly, in particular by reference to an identification number or other specific elements of their physical, physiological, mental, economic, cultural, or social identity.

How We Use Your Information:

We will use the information that we collect about you for the following purposes:

Marketing/ Promotional
Creating user account
Testimonals
Enforce T&C
Support
Targeted advertising
Manage customer order
Site protection
Dispute resolution
Manage user account

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@rivaprime.eu. We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at info@rivaprime.eu.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies

What are cookies?

“Cookies” are small software tags that are stored on your computer through the browser, retaining only information related to your preferences and not including your personal data.

What are cookies used for?

Cookies are used to help determine the usefulness, interest, and number of uses of websites, allowing for faster and more efficient navigation, eliminating the need to repeatedly enter the same information.

What types of cookies do we use?

There are two groups of cookies that can be used:

• Permanent cookies – These are cookies that are stored at the browser level on your access devices (PC, mobile, and tablet) and are used whenever you visit one of our websites. They are generally used to tailor navigation to the user’s interests, allowing us to provide a more personalized service.
• Session cookies – These are temporary cookies that remain in your browser’s cookie file until you leave the website. The information obtained through these cookies is used to analyze web traffic patterns, enabling us to identify issues and provide a better browsing experience.

How long are cookies stored on my device?

Two types of cookies can be stored:

• Session cookies: These are automatically deleted when you close your browser.
• Persistent cookies: These remain on your computer until they are deleted or expire. Persistent cookies can retain your user preferences to make future navigation easier and more relevant.

How can I change my cookie preferences?

You can change your cookie preferences through the cookie settings.

Cookie Type and Purpose

• 1. Strictly Necessary Cookies

  These allow you to navigate the website and use its applications, as well as access secure areas of the website. Without these cookies, the requested services cannot be provided.
  
  

• 2. Analytical Cookies

  These are used anonymously for the purpose of creating and analyzing statistics to improve the website’s functioning.
  
  

• 3. Functionality Cookies

  These store user preferences regarding site usage so that you do not need to reconfigure the site each time you visit.
  
  

• 4. Third-Party Cookies

  These measure the success of applications and the effectiveness of third-party advertising. They can also be used to personalize a widget with user data.
  
  

• 5. Advertising Cookies

  These target advertising based on each user’s interests, and also limit the number of times an ad is shown, helping to measure the effectiveness of advertising and the success of website organization.
  
  

• 6. Technical cookies

  This website only uses cookies that allow its proper functioning and the provision of the services offered on it, and, if applicable, proprietary cookies with the sole purpose of measuring its audience, which are therefore exempt from consent. Therefore, according to Article 22 of the Information Society Services Act, your consent is not required for their installation.

What are the legal grounds for processing the personal data collected?

The personal data processed Riva Prime have specific legal grounds depending on the purposes for which they are intended. In the following table, you can see the legal grounds according to the above-mentioned purposes:

PURPOSE	BASE	COLLECTED DATA
To analyse and respond to your messages, customer support and enquiries.	Consent for this purpose.	Name, phone number, email address.
So that we can send you newsletters or other publications that you have requested and/or that may be of your interest.	Consent for this specific purpose.	Email address.
For website management operations.	Consent for this specific purpose (cookies); Legitimate interests pursued by Riva Prime.	Cookies, IP address
For commercial purposes, such as data analysis or audits.	Consent for this specific purpose (cookies); Legitimate interests pursued by Riva Prime.	Cookies, IP address
For the fraud prevention and information systems security.	Legitimate interests pursued by Riva Prime.	IP address
For the adaptation, improvement and modification of services, particularly by identifying user trends, or to determine the effectiveness of promotional campaigns.	Consent for this specific purpose (cookies); Legitimate interests pursued by Riva Prime.	Cookies, IP address

Data Transfers outside the European Union

In the event of data transfers to third countries outside the European Union, Riva Prime will comply with legal requirements, particularly regarding the adequacy of the destination country with regard to the protection of personal data and the requirements applicable to such transfers. Personal data will not be transferred to jurisdictions that do not provide adequate security and protection guarantees.

Minors

The WEBSITE is not intended for individuals under the age of 16, and we kindly request that minors do not provide us with personal data through the WEBSITE, application, social networks and social media, or emails.

Sensitive Personal Data

Riva Prime kindly requests that you do not send or disclose any sensitive personal data, meaning information that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, data concerning health, or data concerning a person’s sex life or sexual orientation. If you still send or disclose such categories of personal data, they will be promptly deleted.

 

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third Party Links and Use of your Information

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Grievance / Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer info@rivaprime.eu. We will address your concerns in accordance with applicable law.

GDPR Rights

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. Riva Prime permits residents of the European Union to use its Service. Therefore, it is the intent of Riva Prime to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

Website Visitors:

Like most website operators, Riva Prime collects non-personally identifying information that browsers and servers generally make available, such as browser type, language preference, referring website, and date and time of each visitor request. Riva Prime purpose in collecting non-personally identifiable information is to better understand how Riva Prime visitors use its website. From time to time, Riva Prime may disclose non-personally identifiable information, for example, by publishing a report on trends in the use of its website.

Riva Prime also collects potentially personally identifiable information, such as IP addresses, for logged in users and for users who leave comments on https://www.rivaprime.eu. only discloses IP addresses of registered users and commenters under the same circumstances in which it uses and discloses personally identifiable information, as described below.

Release of Your Data for Legal Purposes

At times it may become necessary or desirable to Riva Prime, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.