Litigii
📕 Livro de Reclamações (Complaints Book)
The Livro de Reclamações is a mandatory tool in Portugal that allows consumers to formally register complaints about goods or services. Available in both physical and electronic formats, it ensures that businesses are held accountable and that consumer rights are protected. Once a complaint is submitted, the business is required to respond within 15 days and inform the relevant regulatory authority.
Access the electronic Complaints Book here: https://www.livroreclamacoes.pt/Inicio/
⚖️ Centro de Arbitragem de Conflitos de Consumo do Algarve (CIMAAL)
CIMAAL is an alternative dispute resolution center that facilitates the resolution of consumer conflicts in the Algarve region. It offers a swift, straightforward, and cost-effective process, providing an alternative to traditional court proceedings. Operating under Law No. 144/2015, CIMAAL handles disputes through mediation, conciliation, or arbitration.
Learn more about CIMAAL here: http://www.consumoalgarve.pt/
